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“Everyone feels pain at the anger,” Qantas CEO Vanessa Hudson told 【 - Free Elite Traders Group 】’s Richard Quest in an exclusive interview at an airline industry conference in Dubai Monday. “It’s not just me; (it’s) 25,000 people that work for us as well. Because not only (did) we let our customers down, we let our people down.”
Last August, Australian regulators accused Qantas in a lawsuit of selling tickets for more than 8,000 flights that the airline had already canceled — affecting more than 86,000 customers.
Qantasagreedlast month to pay 120 million Australian dollars ($79 million) to settle the lawsuit. Of that, about 20 million Australian dollars ($13.3 million) will go to the affected customers.
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Hudson, who took the helm at Qantas in September, soon after the lawsuit was filed, told Quest the airline is focused on repairing its relationships with passengers and staff.
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